Policy
🍕 PIZZA SHOP POLICIES
At Capone's Pizza, we aim to deliver hot, fresh, and delicious pizza every time. To ensure smooth operations and consistent quality service, please review our store policies below:
🔒 ORDER POLICY
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All orders are final once placed via phone, in-person, or online.
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Please double-check your order before confirming. We cannot make changes once the order is in preparation or out for delivery.
🚫 CANCELLATIONS & REFUNDS
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No cancellations or refunds will be issued once an order has been placed and payment is confirmed.
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In the event of a mistake on our end (wrong item or missing product), please notify us immediately and we will gladly resolve the issue with a replacement or store credit.
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Refunds will not be issued for preferences such as taste, spice level, or portion size expectations.
🛵 DELIVERY POLICY
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Delivery times may vary depending on weather, traffic, and order volume. We strive to be as timely as possible but do not guarantee exact delivery times.
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If your delivery address is outside our standard delivery zone, we may decline the order or apply additional delivery fees.
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Customers must be available to receive the order at the time of delivery. Re-delivery attempts may not be possible.
⚠️ ALLERGY NOTICE
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Our kitchen handles gluten, dairy, nuts, and other allergens. We cannot guarantee a 100% allergen-free environment.
📸 QUALITY CONTROL
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We reserve the right to document orders with photos upon packing or delivery for quality assurance purposes.
💬 QUESTIONS OR CONCERNS?
We’re here to help. Please contact us immediately if there’s an issue with your order, and we’ll do our best to resolve it.